At Edkony, we are committed to providing a smooth and transparent shopping experience.
Please review our policies below before placing your order.

SHIPPING POLICY

Orders are processed within 5–10 business days.You will receive an order confirmation email after purchase, a shipping confirmation will be sent once your order is dispatched.
Processing time does not include weekends, holidays, or delivery time.

RETURNS & EXCHANGES

Thank you for the interest in our products. Unfortunately, due to the nature of our products, all sales are final. I f your product is damaged upon delivery, please contact us at edkonyteam@gmail.com within 72 hours. Your email should include the following information:

• Order number

• Description of the issue

• Photos of the product

If approved, we may offer:
✔ Replacement
✔ Refund
✔ Store credit

PRODUCT DISCLAIMER

Our products are made with natural ingredients. You may notice slight differences in:

• Color

• Texture

• Appearance

These variations are normal and do not affect quality.

LOST OR STOLEN PACKAGES

Once your order is shipped, Edkony is not responsible for lost or stolen packages. Orders marked as “delivered” are considered completed.

PURCHASE AGREEMENT

By placing an order, you agree to:

• Our store policies

• Our shipping and refund terms

• Being of legal age or having permission to purchase

PRIVACY

Your information is used only for:

• Order processing

• Customer communication

We do not sell or share your data.

Thank you for trusting Edkony.
We are honored to be part of your skincare journey

Shipping & Store Policy

FAQs

Do you accept returns?

We do not accept returns as all products are handmade.

How long is shipping?

Shipping usually takes 5-7 business days depending on your location.

Are products handmade?

Yes, every product is carefully crafted by hand with attention to detail.

Can I track my order?

Yes, you will receive a tracking number once your order ships.

What if my order is damaged?

Contact us immediately if your package arrives damaged.

Contact Us

Questions? We're here to help with your orders.

Reviews

Hear from those who cherish our handmade pieces.

I love the care put into every detail. The product arrived quickly and exactly as described.

Amy Lee

Austin TX

The craftsmanship is impressive, and I appreciate the clear shipping policy. No returns, but I’m very satisfied.

Jonas Kim

Portland OR

★★★★★

★★★★★

Handmade Goods

Wood Crafts

Beautifully carved wooden pieces, each unique.

Our Promise

Pottery

Hand-thrown ceramics with natural glazes.

Textiles

Soft, handwoven fabrics full of character.